Privacy Policy
Last updated 14 November 2026
The short version
- We collect only what we need to quote, make and deliver your map.
- The places you send us, such as a home, farm or favourite trail, stay private. We never show your map publicly without your written permission.
- We never sell your information or use it for advertising.
- We don't use analytics, tracking or advertising cookies.
- Card payments are handled by Stripe. We never see or store your card number.
- You can ask to see, correct or delete your information at any time: hello@your3dmap.com.
- Who we are
- What we collect
- Your places and routes
- How we use it
- Who we share it with
- Information stored overseas
- Cookies and outside services
- Emails and marketing
- Security and data breaches
- How long we keep it
- Automated decisions
- Your rights
- Complaints
- Changes to this policy
1. Who we are
Your 3D Map ("we", "us") designs and 3D prints custom topographic maps in Australia. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). We follow these principles even where the law's small-business exemption might not require us to.
Contact: hello@your3dmap.com. Business details and ABN: to be added before launch.
2. What we collect
| When | What we receive |
|---|---|
| You request a quote | Your name and email address; optionally your delivery postcode, what the map is for, and any notes; the map you designed (place, crop, size, finish, colours, and any route or boundary). |
| You buy a map | The map you designed, plus your name, email, delivery address and payment confirmation from Stripe. Stripe collects your card details directly; we never see them. |
| You email us | Your email address, what you write, and any files you attach, such as photos or route files. |
| You connect Strava (optional) | Read-only access to your activity list, so you can pick one. We keep only the route you choose. The access key is held in memory for up to one hour and is never saved. |
We don't ask for, and you don't need to send, sensitive information such as health, financial or identity documents. You can ask a question without giving your name, but we need contact details to send you a quote or a map.
3. Your places and routes
A map shows a real place, and that place is often personal: a home, a property, or a route you run every morning. We treat every location, route and property boundary you send as private information, even when the place itself is public.
- In your browser: GPX files you upload are read on your own device. Nothing is sent to us until you request a quote or place an order.
- Place search: words you type in the search box are sent to the OpenStreetMap search service (Nominatim) to find the place.
- Property boundary lookup: if you choose an address, its map position is sent to the public land-parcel service run by that state's government, to find the lot boundary. We don't send your name or email with it.
- Never published without permission: we never post a customer's map, place or route on this website or on social media unless you have said yes in writing. You can withdraw that permission at any time.
4. How we use it
We use your information only to:
- prepare your quote and proof, and answer your questions;
- make, check, pack and deliver your map;
- take payment and keep the records the law requires, such as tax records;
- handle returns, repairs and consumer-guarantee claims;
- keep our website and systems secure.
We don't sell, rent or trade personal information, and we don't use it to build advertising profiles.
5. Who we share it with
We share only what each service needs to do its job:
| Service | Why | What they receive |
|---|---|---|
| Stripe | Card payments | Name, email, delivery address, order total, payment details |
| Google Workspace | Our email and file storage | Emails and quote or order records |
| Australia Post or a courier | Delivery | Name, delivery address, and sometimes email for tracking |
| Website hosting provider | Running this website | Technical data such as IP addresses in server logs |
| Strava (only if you connect it) | Importing a route | Strava already holds your data; we only read it |
We may also disclose information when the law requires it, for example to a court or regulator.
6. Information stored overseas
Some of the services above store data outside Australia, mainly in the United States and in other countries where they run data centres. These include Stripe, Google, our hosting provider and the map services in section 7. We choose established providers that publish strong privacy and security commitments, and we send them only what they need.
7. Cookies and outside services
Cookies. This website sets no analytics, tracking or advertising cookies. It sets one short-lived cookie only if you connect Strava, to remember that connection for up to one hour. Stripe's checkout page sets its own cookies to prevent fraud.
Outside services your browser contacts. To show the map designer, your browser loads content directly from these services, which can see your IP address and browser details:
- satellite imagery from Esri (or Google Maps, if enabled);
- map data from OpenStreetMap, OpenFreeMap and Overpass;
- elevation tiles from Amazon Web Services;
- fonts from Google Fonts;
- code libraries from the cdnjs and unpkg code libraries.
Each of these services has its own privacy policy. The Credits page lists the data sources.
8. Emails and marketing
We email you about your quote, proof, order and delivery. We send marketing emails, such as news or offers, only if you have clearly said yes. Every marketing email identifies us and includes a working unsubscribe link, and we act on an unsubscribe within five business days, as the Spam Act 2003 requires.
9. Security and data breaches
We keep personal information in secured accounts with two-step sign-in, limit access to the people who make your map, and never store card numbers. No system is perfectly secure. If a data breach is likely to cause you serious harm, we will tell you promptly, explain what happened and what you can do, and notify the Office of the Australian Information Commissioner (OAIC) where required.
10. How long we keep it
- Quote requests that don't become orders: deleted within 12 months.
- Orders: kept for 5 years, because Australian tax law requires us to keep business records that long. After that we delete them, or remove the personal details.
- Map design files: kept with the order, so we can reprint or repair your map. Ask us and we'll delete them sooner.
11. Automated decisions
Our website calculates prices automatically from a fixed price list based on the size, shape and extras you choose. Everyone pays the same price for the same choices. We don't use automated decision-making, profiling or AI to make decisions about you that could significantly affect your rights or interests.
12. Your rights
You can ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct anything that is wrong or out of date;
- delete your information, unless the law requires us to keep it, such as tax records;
- stop sending you marketing emails.
Email hello@your3dmap.com. We reply within 30 days, and there is no charge.
13. Complaints
If you're unhappy with how we've handled your information, email us first and we'll try to fix it within 30 days. If you're still not satisfied, you can complain to the Office of the Australian Information Commissioner (phone 1300 363 992).
14. Changes to this policy
We'll update this page if our practices or the law change, and change the date at the top. If a change is significant, we'll tell customers with open orders by email.