Terms of Sale

Last updated 14 November 2026

1. About these terms
2. Your consumer rights
3. How ordering works
4. Prices and payment
5. Changes and cancelling
6. Making and delivery
7. Faults, returns and refunds
8. What to expect from a 3D print
9. Map accuracy
10. What you send us
11. Designs and data
12. Responsibility for loss
13. Law and disputes
14. Contact

1. About these terms

These terms apply when you order a map from Your 3D Map ("we", "us"), on this website or by email. By placing an order or accepting a quote, you agree to them. Our Privacy Policy explains how we handle your information.

Business details and ABN: to be added before launch. Email: hello@your3dmap.com.

2. Your consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms takes away or limits those rights. If any part of these terms seems to, the Australian Consumer Law wins.

3. How ordering works

1. Design. You choose a place, crop, size, finish and extras in the map designer. The 3D preview on screen is a guide, not an exact picture of the finished print.
2. Order or quote. Pay with Buy now, or send a quote request for anything custom. A quote is valid for 30 days unless it says otherwise.
3. Proof. We check your area and email you proof views of your map. You can ask for reasonable changes to the crop, height or finish at this stage.
4. Approval. We start printing only after you approve the proof by email. Your approval confirms the place, text, spelling and any route or boundary are correct.
5. Making and delivery. We print, assemble, check and send your map. We tell you the expected dispatch date with your proof.

Pre-orders. While we prepare to open, “Pre-order now” reserves your map without taking payment. We email you a proof and, once you approve it, a secure payment link. Nothing is binding and nothing is printed until you pay, and you can cancel a pre-order at any time by replying to our email.

We may decline an order before you approve the proof, for example if there isn't enough elevation data for the area or the request would break these terms. If we do, we refund you in full.

4. Prices and payment

• Prices are in Australian dollars and include tracked delivery within Australia.
• We are not registered for GST, so no GST is included or charged. If we register, prices will say “includes GST” and you will receive a tax invoice.
• The price shown when you order is the price you pay. Extras such as a route, boundary or raised height are listed separately before you pay.
• Card payments are processed securely by Stripe. We never see or store your card number.
• If we've made an obvious pricing mistake, we'll contact you before printing. You can then pay the correct price or cancel for a full refund.
• We email a receipt for every order.

5. Changes and cancelling

• Before you approve the proof: you can change your design or cancel for a full refund, for any reason.
• After you approve the proof: printing starts and materials are used just for your map, so we can't accept cancellations or change-of-mind returns. Contact us straight away if something has gone wrong and we'll do what we can.
• If we can't deliver: if we can't make or deliver your map within a reasonable time, we'll tell you and you can choose to wait or take a full refund.

6. Making and delivery

• We currently deliver within Australia only.
• Dispatch dates are estimates. Every map is printed and checked by hand, and we'll keep you updated if anything changes.
• Please check that your delivery address is correct. If a parcel is returned because the address was wrong, we'll resend it once you've paid the extra postage.
• The map becomes yours, and your responsibility, once it has been delivered to the address you gave us.
• If your map arrives damaged, please email us photos of the map and the packaging as soon as you can. We'll arrange a repair or replacement at no cost to you.

7. Faults, returns and refunds

Contact us if your map:

• is faulty or doesn't last as long as a reasonable person would expect;
• doesn't match the proof you approved; or
• arrives damaged.

For a major failure, you choose between a replacement and a refund. For a minor problem, we'll repair or replace it within a reasonable time. Where a return is needed, we pay the return postage for faulty or damaged maps.

Because each map is made to your design, we don't offer refunds or exchanges for change of mind once printing has started. For example, we can't take a map back because you'd now prefer a different size or place. This doesn't affect your rights in section 2.

8. What to expect from a 3D print

• Maps are printed in thin layers, so fine layer lines are visible up close. That is how 3D prints are made, not a fault.
• Colours on screen are a guide. Filament colours can vary slightly between batches and look different on different screens.
• Large maps are made from joined tiles, so the joins are visible as fine lines.
• Standard maps are printed in matte PLA for indoor display. Keep them out of direct sunlight and away from heat, such as a sunny windowsill or a hot car, where they can soften, warp or fade. We tell you this before you buy, and we'll take it into account if a claim arises from heat or sun exposure. Ask us about a weatherproof material for outdoor or sun-facing spots.

9. Map accuracy

Our maps are decorative models made from public elevation, map and land-parcel data. They're carefully made, but they are not survey products:

• Height is usually exaggerated so the terrain is easy to see. The proof shows the height used.
• Detail depends on the public data available for your area. We tell you in the proof if your area will look soft.
• Property boundaries are shown as a guide only. They are not a legal survey, and you shouldn't rely on them for boundary, planning, building or legal decisions.
• Maps are not for navigation.

10. What you send us

When you send us a route, photo, text or file, you confirm you're allowed to use it. Don't send us anything unlawful, or anything that identifies another person's private property or movements without their permission. We use what you send only to make your map; our Privacy Policy explains how we handle it.

11. Designs and data

• The map you buy is yours to keep, display or give away.
• Our website, software, design files and photographs remain our property, or our licensors'.
• Maps include data from open sources, such as OpenStreetMap contributors and government elevation and land data, under their licences. See Credits.
• We never show your map, place or route in our marketing without your written permission.

12. Responsibility for loss

We're responsible for loss or damage you suffer that is a reasonably foreseeable result of us breaking these terms or failing to take reasonable care. We're not responsible for loss that wasn't reasonably foreseeable, or for business losses, since our maps are sold for personal and decorative use. Nothing in this section limits your rights under the Australian Consumer Law, or our liability where the law doesn't allow it to be limited.

13. Law and disputes

These terms are governed by Australian law. If something goes wrong, please contact us first. Most problems can be sorted out quickly by email. You can also contact the consumer protection agency (Fair Trading or Consumer Affairs) in your state or territory, or the ACCC, at any time.

We may update these terms from time to time. The version on this page when you place your order is the one that applies to that order.

14. Contact

Email hello@your3dmap.com with your order reference. We aim to reply within two business days.